Last Updated: May 12, 2025
1. Introduction
At Nestavita Casino Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our services, or interact with our website.
2. Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Identifiers: Name, postal address, email address, telephone number, date of birth, government ID numbers (as required by gaming regulations), and payment information.
- Reservation Information: Dates of stay, room preferences, special requests, and service usage within our casino hotel.
- Gaming Information: Player club membership details, gaming preferences, and gaming activity as required by gaming regulations and our loyalty programs.
- Device and Usage Information: Information about your device and how you use our website, including IP address, browser type, operating system, and pages visited.
- Communications: Records of your correspondence with us, including customer service interactions and feedback.
3. How We Collect Information
We collect information through:
- Direct interactions when you provide information to us by filling in forms, creating accounts, making reservations, or contacting us.
- Automated technologies when you navigate through our website, including cookies and similar tracking technologies.
- Third parties such as business partners, service providers, and public databases.
4. How We Use Your Information
We use your information to:
- Process and fulfill your reservations and transactions at our casino hotel
- Provide and personalize our services
- Communicate with you about your reservation, account, or inquiries
- Administer and protect our business and website
- Comply with gaming regulatory requirements and financial reporting obligations
- Improve our website, products, services, and customer relationships
- Send you marketing communications (where you have opted in)
5. Disclosure of Your Information
We may share your personal information with:
- Service providers who perform functions on our behalf
- Gaming regulatory authorities as required by law
- Professional advisers including lawyers, bankers, auditors, and insurers
- Tax and government authorities, regulators, and other authorities as required by law
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Depending on your jurisdiction, you may have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
9. Cookies
Our website uses cookies to enhance your experience, analyze usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at:
Nestavita Casino Hotel
Attn: Data Protection Officer
1234 Luxury Avenue
Monte Carlo, MC 98000
Email: [email protected]